Privacy Policy

YONGUBOX adopts this Privacy Policy in regards to the use of the YONGUBOX Webpage . If you have questions about a specific YONGUBOX product or service, please refer to the privacy policy for the applicable product or service.

Welcome to the YONGUBOX Webpage!

Thank you for visiting the YONGUBOX Webpage! We respect your privacy and appreciate your trust and support us.

How We Use Your Personal Information

This part provides more detail on the types of personal information we collect from you and why.

When you submit an enquiry to us, in order to contact you and handle your questions, we will in accordance with the law only collect information that is strictly necessary and will not use it for other services. The specific information collected is as follows:

Personal Information	Use
Information you provide to us.
Inquiry Information: Name Company name Email address Job title Category of enquiry Message(inquiry detail)	We use this information to understand who is making the enquiry, what the enquiry relates to and to contact the person who made the enquiry.

How We Store and Share Your Personal Information

Your personal information is processed by our servers located in the People’s Republic of China. Our web maintenance and operation team, and our technical team, are located in the People’s Republic of China.

We will follow legal provisions and regulations strictly, and will take strict and secure protective measures to safeguard your rights in accordance with this Privacy Policy.

Only where reasonably necessary will we share your personal information. Situations where this occur are:

• Companies within our corporate group who process your personal information in order to respond to your inquiries. All related group companies may only use your personal information in accordance with this Privacy Policy.
• Regulators, judicial authorities and law enforcement agencies, and other third parties for safety, security, or compliance with the law. There are circumstances in which we are legally required to disclose information about you to authorities, such as to comply with a legal obligation or processes, enforce our terms, address issues relating to security or fraud, or protect our users. These disclosures may be made with or without your consent, and with or without notice, in compliance with the terms of valid legal process such as a subpoena, court order, or search warrant. We are usually prohibited from notifying you of any such disclosures by the terms of the legal process. We may seek your consent to disclose information in response to a governmental entity’s request when that governmental entity has not provided the required subpoena, court order, or search warrant. We may also disclose your information to:
  • enforce our terms and conditions and other agreements, including investigation of any potential violation thereof;
  • detect, prevent or otherwise address security, fraud or technical issues; 
  • protect the rights, property or safety of us, our users, a third party or the public as required or permitted by law (exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction).

The Security of Your Personal Information

We are committed to maintaining the privacy and integrity of your personal information no matter where it is stored. We have information security and access policies that limit access to our technology and systems, and we protect data through the use of technological protection measures such as encryption.

Unfortunately, although we have implemented and maintained reasonable measures to protect your personal information, the transmission of information via the internet is not completely secure. In the event of a security incident such as a personal data breach, we will initiate an emergency plan to prevent the magnification of the security incident, and will notify you via push notifications, announcements, etc.

Data Retention

We do not keep your data for longer than is necessary unless we are required to do so under law. We will retain your information as follows:

• Information you provide to us when submitting the inquiry form or contacting us using the details specified in this Privacy Policy: until your inquiry is resolved, and then erased within three hundred and sixty (360) days of such resolution, unless you agree to have this data retained and receive more information in the future.
• If we are required to retain your information beyond the retention periods set out above, for example to comply with applicable laws, we will store it separately from other types of personal information.

Your Rights

You have legal rights in relation to the personal information we hold about you (to the extent permitted under applicable laws and regulations). You may request access or corrections to the data we process about you.

To exercise any of your rights, please contact us at : [email protected]

Contact & Complaints

Questions, comments and requests regarding this Privacy Policy are welcome.

We have set up a personal data protection team and assigned a designated personal data protection officer. If you have any questions, complaints, or recommendations about this Privacy Policy or data protection-related matters, please contact the data protection officer (the person in charge of personal data protection) for purposes of compliance with the applicable privacy law. The data protection officer can be contacted at [email protected]

In the event that you wish to make a complaint about how we process your personal information, please contact us in the first instance at : [email protected] and we will endeavour to deal with your request as soon as possible.

Changes

If we make any changes to this Privacy Policy we will post the updated Privacy Policy here. Please check this page frequently to see if there are any updates or changes to this Privacy Policy.